In late March, TOTE Maritime introduced a new mobile application as part of the company’s online customer service platform. The new mobile application is the first in the US domestic trade to offer a single platform for customers to access real time shipment data.
The TOTE Portal mobile application allows TOTE Maritime customers to access their shipment information from anywhere using any device. Features of this new application include but are not limited to:
-Equipment Status Information
-Watch List Capabilities with Automatic Notification
-Arrival & Departure Shipment Details
-One Touch Access to Customer Service
Since its initial launch, TOTE Maritime – with customers in diverse locations such as Puerto Rico and Alaska – has received praise for the application specifically regarding its ease of use, increased transparency and overall benefits for customers’ business needs.
“I love the TOTE Maritime app – overall it is a wonderful addition to their customer service. I like that I can do everything from my phone including track shipments and monitor inventory. This information allows me to make educated decisions about equipment in our yards which is important for the larger business” commented Andrea Thompson of the Odom Corporation.
Todd Browner, District Manager for Lynden International noted “It is very easy to use and provides a lot of information at my fingertips – I don’t have to pull out my laptop and log in to get updates.”
“TOTE is committed to meeting and exceeding our customers’ expectations and needs” noted Kevin Kendrick, Senior Vice President and Chief Commercial Officer, TOTE. “The new mobile app provides access to critical cargo information at any time of day. Our goal is for the app to enhance TOTE’s best in class customer service experience.”
This new tool is part of TOTE’s eSolutions platform – an ongoing effort to provide online applications that are useful and relevant to TOTE’s diverse customer base.
Sea News, May 14